Frequently Asked Questions
Everything you need to know about finding and ordering the right spare parts.
How do I find the correct part for my appliance?
To ensure compatibility, you will need your appliance's model number, which is usually found on a sticker or plate on the unit. Simply enter this number into our search bar to see all compatible spare parts.
Are your spare parts genuine or aftermarket?
We stock a wide range of both genuine OEM (Original Equipment Manufacturer) parts and high-quality non-genuine alternatives. The product description will clearly state if a part is an original brand component.
How long does shipping take within Australia?
Orders for in-stock items are typically dispatched within 24 hours. Standard delivery generally takes 3-7 business days, while express shipping options are available for urgent repairs.
Can I return a part if it doesn't fix my appliance?
We accept returns for unused and uninstalled parts in their original packaging within 30 days of purchase. Please note that electrical components cannot be returned once they have been fitted to a machine.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as PayPal and modern 'Buy Now, Pay Later' services like Afterpay for your convenience.
Do you provide technical repair advice?
While we provide the parts and diagrams to help you identify what you need, we recommend that all electrical repairs be carried out by a licensed technician to ensure safety and compliance.